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Anwendungsfälle für RPA und Chatbots
Werfen wir einen Blick auf die wichtigsten Anwendungsfälle, von denen Unternehmen und Organisationen derzeit profitieren.
Oil and Gas
Oil, gas, and energy companies are streamlining and simplifying operations by creating intelligent enterprises based on intelligent, industrialized cloud services that enable innovative technologies such as robotic process automation (RPA). Applications: - IT troubleshooting - Asset management. smart. - Accounting of income and operations. - Accounting and administrative procedures.
Financial services
Banks around the world have begun to implement Robotic Process Automation (RPA) to increase their efficiency, improve reporting tasks, comply with audits, and offer a better experience to their clients. Applications: - Integrate banking systems - Credit generation. - Reading documents. - Accounts reconciliation. - Analysis of expenses. - IT troubleshooting. - Generate reports. - Creation of bank accounts.
Technology and Innovation
Organizations must implement a wide range of complex tools, software, and processes to prevent an attack, such as: keeping an antivirus solution up-to-date, updating all critical systems and programs with the latest security patches, employing an identity management solution, and (IDAM), an intrusion detection solution (IPS), use data encryption and decryption methods, allow the use of personal devices (BYOD) and use software that allows the management of mobile devices, block URLs suspected through a blacklist. Automated solutions through RPA can significantly help to have secure processes. Applications: - Assign roles and profiles. - Monitoring and control of activities. - Data encryption. - Secure password change.
Health sector
Global medical services are saturated by all the data they receive from the affected countries and are unable to deal with all the management of said data for the preparation of reports and analyzes that serve to predict patterns or establish protocols in certain contagion areas. . RPA technology robots come to solve part of this problem: thanks to a filtering system, they are capable of processing, standardizing, and updating all this information, so that the creation of graphs, maps, and even curves is facilitated. of behavior Therefore, data processing is speeded up, which notably influences research and the time it takes to make important decisions. Applications: - Patient admission - Update of medical history. - Generation of updated medical records from various systems in just minutes.
Legal and Notarial Sector
The applications of RPA to the legal profession are very diverse, since daily it encounters large amounts of data that must be filtered to generate unique files, these data can be found in physical files that require transcription to be used in said files. The problems faced by Justice or Tax Administration in a country are similar throughout the world, with minor exceptions. Bureaucracy, wasted paper, inefficient or outdated systems are the most common problems that can be improved through automation with minimal costs compared to a more comprehensive transformation program. Applications: - Collect information from public records. - Extraction of data from notarial deeds. - Extract and validate data from identification documents. - Legal advice chatbots.
Human Resources
The People and Talent Departments in companies must carry out different procedures with employees, from the moment they are recruited and incorporated into the company until the moment they leave it. In companies of a certain volume, both in terms of the number of employees and the number of candidates presented for job offers, there are processes with tasks based on rules that are totally repetitive and therefore can be automated, which can provide a great deal of agility and efficiency to these departments so that they can provide a better service to other company departments. Applications: - Preselection of candidates. - High and low of employees. - Payroll. - Expense management. - Update employee master data.
Hospitality and Tourism
The modern hotel industry has undergone many changes. But nothing has transformed the industry as broadly and rapidly as the digital revolution. Intelligent automation has the power to reinvent the entire customer lifecycle, from the booking stage to special offers. Thanks to the digital workforce, hospitality service providers can focus on delivering engaging customer experiences and personalized loyalty schemes. Applications: - Carry out the reservation process from start to finish. - Connect travelers with local activities - Free the finance team from generating revenue. - Integrate new technologies with old to offer new options to customers.
Ecommerce and Retail
Today's customer demands an unprecedented shopping experience, where online commerce in real time, personalization or agility in delivery make the difference. To respond to these new consumption habits, the retail sector has relied on technological innovations such as Artificial Intelligence and RPA. Applications: - Automation of inventory update. - Creation of electronic content. - Processing orders and returns. - Chatbot for customer service.
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